Privacy Policy

How Your Personal Information Is Collected And What it is Used For

1. Information You Submit

How Collected:

When you complete user account creation forms or other forms collecting information on our site.
When you contact us (either by phone, email or otherwise).
Details of your visits to the site.
When you click on an email or message or other communication from us.
When you complete surveys.
Participate in user areas of our site (discussion boards, messaging services etc).

A Few Examples:

Your Name.
Your age, telephone number, address, email address, your date of birth.
A record of the email or information you send us.
Your preferences.

2. Device Information

How Collected:

When you use a device (computer, tablet or phone) to access the site.
Cookies.

A Few Examples:

Device type, operating system, browser type, time zone settings, URL clickstreams, download/upload errors.
Length of visits to certain pages, page interaction information (scrolling, clicks and mouse-overs).
You device’s IP address.

3. Information Given By Third Parties

How Collected:

When third parties provide information in relation to the services that are being provided to them or you.

A Few Examples:

Information received from third parties that may be provided by insurers, tradesmen, professional service firms, industry information, sub-contractors and partners.
Search information providers, analytics providers

4. How The Information Is Used?

Your personal information may be used in the following way:

To enable you to access and use the Services
To provide you with the functions and features of the site.
To personalise and improve aspects of the Services.
To ensure the site is operating as best as it can with your device.
To allow you to participate and use the site and service, including interactive features.
As part of the efforts to keep the site safe and secure, for example sending you a secure password or login code by SMS or email.
For research, such as analysing market trends and customer demographics.
To report aggregate information to third parties.
To match certain data against data sets to ensure that the information that is held about you is correct.
To understand how you arrived at the site, how you use the site and how long you stayed during your visit.
To notify you about changes.
To provide you with information.
For internal operations including troubleshooting, data analysis, reporting, testing, research, service improvement and record keeping. Anonymous data to evaluate and monitor the service may be used.
To provide you with information, products or services that you request from your use of the site or which it is deemed may interest you, where you have consented to be contacted for such purposes. Third parties may be permitted to use your data for these purposes and they may contact you directly where you have agreed for this to happen?
To aggregate and profile anonymous data (for example postcode profiling).
To carry out obligations arising from any contracts entered into between you or any Parties relating to this Service.

Whenever you provide personal information, where necessary your consent will be sought and you will be given an opportunity to respond if you do not consent to the use and sharing of your information for marketing purposes. Unless you advise otherwise, you are consenting to such use.

5. Who your information is shared with?

When you use any of the Services, you consent to the disclosure of your personal information to the following:

Other member of the Claims Consortium Group, which is a trading name of Property Consortium (Holdings) Limited.
Any channel operators in relation to this service: whilst the majority of the channels on the Sites are run privately, some of the channels are designed and maintained by third party service providers. Your personal information may be received by these service providers and use it in accordance with section 4 above.
Other service providers that are engaged to help provide certain services such as the fulfilment of any repairs to your property as a result of a claim being made under your insurance policy.
The Financial Conduct Authority and/or regulatory/governing bodies, for the purpose of compliance monitoring.

Where permitted by data protection and privacy law, information about you may also be disclosed (including electronic identifiers such as IP addresses) and/or access your account:
a) If required or permitted to do so by law;
b) If required to do so by any court, the Financial Conduct Authority, the Competition and Markets Authority or any other applicable regulatory, compliance, Governmental or law enforcement agency;
c) If necessary in connection with legal proceedings or potential legal proceedings; and/or
d) In connection with the sale or potential sale of all or part of our business.
If there is a reasonable belief that false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.