Information relating to recent storms

Last Updated: 7th March 2022
 

We are currently experiencing high claim volumes relating to Storm Dudley, Storm Eunice and Storm Franklin. Please refer to the below FAQs to assist with any enquiries relating to your claim, or for contacting us.
 

FAQs

I’ve had a surveyor assigned to my claim. What will the surveyor do when they visit?

Our surveyor has been appointed to complete a non-intrusive survey of the damage to your property in order to determine whether your claim is covered under your Insurance policy. The surveyor will not undertake any repairs during the visit, but should be able to confirm the outcome of the claim directly to you during the visit.

My property has been damaged by a recent Storm and is letting in water. What should I do?

We recommend doing everything you can to secure your home and make watertight. If you engage with a local contractor to complete temporary or permanent repairs, please ensure that you or your contractor take photos of the damage before the repair and that you keep any invoices or receipts. If your claim is valid we will reimburse reasonable costs for these repairs.

My property has the potential to cause damage to passers-by due to falling tiles or debris. What should I do?

We recommend engaging with a local contractor to make your property safe. Please ensure that you or your contractor take photos of the damage before the repair and that you keep any invoices or receipts. If your claim is valid we will reimburse reasonable costs for making it safe.

I am waiting for a surveyor to visit my property but they haven’t called yet. What should I do?

Please create an account or log in at www.trackmyclaim.co.uk where you will be able to see if a surveyor has been assigned to your claim and track the progress of your claim. You can also send us a message online with any questions you have.

The surveyor has visited my property but I haven’t heard anything since the visit. What should I do?

Please create an account or log in at www.trackmyclaim.co.uk where you will be able to message us online for a status update on your claim.

I have an ongoing claim that has already been validated but your phone lines are really busy. What should I do?

Our phonelines are extremely busy due to recent weather events. Therefore we recommend creating an account or logging in at www.trackmyclaim.co.uk where you will be able to message us online for a status update on your claim.